Almonte General Hospital top in patient satisfaction

Maternity care at Almonte General Hospital (AGH) is ranked #1 in Ontario by patients asked the question, “Overall, how would you rate the care you received at the hospital?”

 And, for the second year in a row, AGH’s maternity care is also ranked #1 in Ontario by patients asked the question, “Would you recommend this hospital to your family or friends?”

 AGH’s emergency care was also ranked #1 among small hospitals by patients who were asked if they would recommend the hospital to family or friends.

 The results are in the report Patient Ratings of Overall Care and Likelihood to Recommend Ontario Hospitals 2012/13, released May 1, 2014 by National Research Corporation Canada (NRCC).

 “I would like to thank our patients for taking time to provide their feedback” said AGH President and CEO Mary Wilson Trider. “Every member of our team – clinical services, support services, administrative services, as well as doctors, nurses, midwives and volunteers – contributes to the positive experiences reported through the surveys.”

 This is the third annual report that identifies Ontario’s top performing hospitals. The report is based on data collected between April 1, 2012 and March 31, 2013. Participating hospitals use the survey results to determine which areas to focus on and to learn more about how those surveyed regard the quality of hospital care they received.

 “These excellent results are a credit to the entire AGH team,” said AGH Board Chair Paul Virgin. “Achieving top rankings for the third consecutive year is an accomplishment to be proud of and illustrates our Hospital’s unwavering commitment to providing compassionate care with pride and excellence.”

 The report says its purpose is to “highlight hospitals in Ontario that have excellent performance ratings, based on patient perceptions…(these) hospitals may have leading practices in place from which others can learn.” The report is available atwww.nationalresearch.ca under the “Research and Resources” tab.

 NRCC is an independent research company that implements experience surveys and performs analysis for health care organizations across Ontario and Canada.